Please indicate delivery/access instructions on your order, when necessary. Please refer to the furniture product listing to determine expected production and shipping lead times before placing your order.ĭelivery to apartments/condos or homes without direct access to the front door due to stairs or gates will be delivered to a ground-level location, building office/mailroom or best possible delivery location for the driver. Looking for tracking, but can't find your order number? Please reach us via email at for assistance.Īll of our furniture ships directly from our furniture manufacturers. We can not offer refunds for carrier induced damages.Īs soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order. A replacement will be provided, as needed. Items damaged in transit must be reported to Project Nursery within 48 hours of receiving the item. In the case that a replacement is not available, store credit will be issued. Please allow up to 21 days for us to determine if your shipment is indeed missing or undelivered before a replacement can be provided and shipped. If we are reached outside of this window, we cannot guarantee a replacement. Items missing in transit or misdelivered will be offered a replacement only and must be reported to Project Nursery within 5 business days of the expected delivery date. We do not offer refunds for items that experience delivery delays that are confirmed as delivered by the shipping provider. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. ![]() We are not responsible for delivery delays during shipping due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. ![]() We will not provide refunds or replacements for shipments to these locations that have been confirmed as delivered by the shipping provider (USPS, UPS, FedEx, etc.). We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. Please refer to shipping information noted on our product listings for specific production and shipping times. ![]() Orders placed over the weekend will be processed and shipped on Monday. In the event of a delay, we will notify you via email or phone. Project Nursery orders are shipped Monday through Friday, with the exception of major US + Canadian holidays. If you still have questions, we'd love to hear from you at POLICIES Please read our shipping policies, details about furniture, large parcel shipments and other helpful shipping information below. These items may take a little longer to get to you, but we promise that they're worth the wait! However, in order to bring you a wide selection of items to shop, select items ship directly from our trusted and curated manufacturers. Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! Many of the items we carry ship directly from our warehouse in New Jersey within 1-2 business days.
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